If you’ve landed here, you’re likely trying to troubleshoot a specific Squarespace issue. We track technical issues that potentially impact online visibility or search engine optimization.
Reporting Squarespace Technical Problems
Feel free to submit any Squarespace issue you suspect might impact SEO, site visibility, indexing, crawl stats, sitemaps, site performance, page speed, domains, servers, Google search, Bing, DuckDuckGo, etc. Trends become apparent after multiple reports.
Note, this is not an official Squarespace support channel—submitting this form is not a request for Squarespace help.
Submissions are occasionally reviewed to look for patterns and can help identify community-wide problems such as sites disappearing from Google search.
Squarespace not working?
Many common problems encountered with Squarespace can be resolved with one of the following steps:
Reload the page: If needed save your work, then click the circle-shaped arrow icon near the top of your browser window.
Clear cache and cookies: This page has instructions for most browsers.
Switch browsers: If you’re using Safari, try Chrome. For example, if the 7.1 editor is painfully slow, try Chrome.
If one of these actions doesn’t solve your problem, see other options below.
Squarespace Support Options
Is Squarespace down? Squarespace status, outages, and uptime info can be found here: https://status.squarespace.com
Need to report a problem to Squarespace? Having trouble updating your site? Issues with the Squarespace UI? Contact Squarespace Customer Support.
How to contact Squarespace by phone? You can only reach official Squarespace Support directly via live chat and email.
Note, we offer one-time consults and on-going Squarespace phone support—sessions via phone or Zoom.
General Squarespace problems? Explore the Squarespace Knowledge Base or see the Squarespace Help Forum.
Squarespace security issue? Report a security vulnerability here.
Squarespace Troubleshooting Guides
